7.3 Million
10 year Job Growth
Avg. Starting Salary1
PACE logo
Issuing Authority

Issuing Authority Professional Association for Customer Engagement

Since 1988, the Professional Association for Customer Engagement (PACE) has advocated for and promoted best practices, emerging technology and thought leadership to and by its customer experience professional members in order to stimulate exceptional customer service, business growth and personal development.
PACE logo

CSC Certification Detail

No organization can afford to overlook the importance of customer service skills, which is why a  Customer Service Certified (CSC) certification is essential. Issued through the Professional Association for Customer Engagement (PACE), the CSC has two levels. Level I provides you with the core skills needed to satisfy customers of all types. Level II builds off the first course and offers greater depth and focus on sales, communication and phone skills.

Selecting the Right Training Option Program Comparisons

MedCerts training programs are some of the most competitively price ways to start a new career.

MedCerts Community College Online College
Program & Tuition Cost $4,000 average Up to $20,000 $3,000 average
Exam Fees, Books & Materials Included Up to $750 Up to $750
Job Ready In 3–6 months 24–48 months 3–6 months
Schedule Flexibility On-demand 24/7 Set class schedule On-demand 24/7
Travel Requirements None: 100% online On-campus classrooms None: 100% online
Student Support Personal Advisors: text, call, and email access Professors: scheduled office hours Support inbox
Career Coaching Exam-tailor + soft-skill training to build well-rounded careers Exam-based + prerequisites and electives to meet credit hour requirements Exam-specific only
Content Delivery 3D animations, immersive environments, interactive activities, game-based learning Professor lectures Varies: typically videos and presentations

This table is provided for reference only. Actual pricing may vary or change without notice. Pricing is based on an estimated full-cost tuition with fees for a Medical Assistant program or similar program before financial aid or other assistance. Data sampled from MedCerts, Oakland Community College, and Kaplan University.

CSC Certification Skills Gained

  • Appreciate why first-rate customer service adds value to every organization
  • Master effective business communication, through email, phone and in-person communication
  • Know how to deal with complaints and apply the four core skills for high-quality service
  • Understand how to determine what the customer wants and provide confidence in your product
  • Establish trust, credibility, rapport and match your products and services to customer needs
  • Discover and strengthen their “voice image” for an unstoppable first impression
  • Use the Web as a tool, and to use exploratory questions to quickly identify customer needs

CSC Career PathwaysAttainable Jobs

highest Paying

Customer Service Specialist

Customer support specialists provide service or product information, solutions and relevant details to customers.

$24000 - $44000
Estimated Salary1

highest Paying

Administrative Assistant

An Administrative Assistant performs general clerical duties to include, but not limited to: photocopying, faxing, mail distribution and filing. They coordinate and maintain records for staff office space, phones, company credit cards and office keys, and they create and modify various documents using Microsoft Office

$29000 - $56000
Estimated Salary1

highest Paying


Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.

$22000 - $39000
Estimated Salary1
1All available job and salary information is from Burning Glass Labor Insights and is updated annually to reflect industry changes.